A very unique and special book, Song of Waitaha - Histories of a Nation is the first book of it's kind where the oral history of a people has been put to paper.

Shipping & Delivery

General Information
Tracking Your Order
International Orders & Shipping Rates
Damaged Deliveries or Incorrect Items
"How Long Will It Take for My Order To Arrive?"

 

GENERAL INFORMATION

The Song of Waitaha website holds all stock on hand to ensure prompt delivery once a customer order is accepted. To estimate arrival to you, allow an additional 1-2 business days for courier delivery within NZ, and 1-2 weeks for DHL Express Service delivery of international orders (on rare occassions, international delivery can take up to 4 weeks).

As soon as your order is dispatched you will be notified by email.

Orders delivered within New Zealand are delivered by courier, AND MUST BE SIGNED FOR. Rural addresses can take longer for delivery. If no one is available to sign for delivery at the time the courier calls, the courier will not be able to leave your package. If you require assistance with the delivery of orders already dispatched, contact CourierPost on 0800 COURIER - you will need to provide the tracking number for your package, which is provided in the dispatch notification email.

We are able to deliver orders to New Zealand Post Boxes and Rural Delivery addresses.

All international orders are shipped by DHL Express Service. Most deliveries take 1-2 weeks, but allow up to four weeks for delivery. Customers will be responsible for any import duties, taxes or any other import related costs.

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TRACKING YOUR PACKAGE

All orders in NZ are delivered by CourierPost. You can track the progress of your package at the CourierPost website www.courierpost.co.nz. To do this:

Login to www.courierpost.co.nz/services.htm. Click on the "Track & Trace " link. Enter the appropriate tracking number to view the status of your package.

Allow until 7.00pm on the day of dispatch for the tracking data to be available at the CourierPost website. Before that time, your tracking number may not be recognized by the CourierPost website.

If the status of your package indicates that the courier unsuccessfully attempted delivery, contact CourierPost on 0800 COURIERPOST - you will need to provide the tracking number for your package.

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INTERNATIONAL ORDERS & SHIPPING RATES

We are happy to accept international orders. All international orders are shipped by DHL Express Service.

As soon as your order is dispatched you will be notified by email. Track and trace information is available from the DHL website www.dhl.co.nz. To do this:

Login to www.dhl.co.nz. Click on the "Tracking" link. Enter the appropriate tracking number to view the status of your package.

International shipments take 1-2 weeks for delivery from the date of dispatch, but allow up to four weeks. Customers will be responsible for any import duties, taxes or any other import related costs.

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DAMAGED DELIVERIES OR INCORRECT SUPPLY

Wharariki Publishing Limited will rectify any products delivered damaged or faulty, or errors in supply. Please refer to our returns policy for more information.

Please return any damaged or incorrectly supplied goods in the original packaging. Returns can be addressed and posted to:

Wharariki Publishing Limited

P.O. Box 14 Darfield Canterbury
New Zealand


Fax: +64 3 3182 755
Email: sales@songofwaitaha.co.nz

Please include a copy of the invoice or packing slip that accompanied your order. The invoice and packing slip also provide an area where you can indicate why you are returning any goods. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.

You will be notified by email when your return is received. We will repair or replace damaged goods when possible; otherwise we will issue a full refund for the value of the damaged item(s). Postage costs will be reimbursed for the return of any damaged goods.

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"How Long Will It Take For My Order To Arrive?"

The Song of Waitaha website holds all stock on hand to ensure prompt delivery once a customer order is accepted. To estimate arrival to you, allow an additional 1-2 business days for courier delivery within NZ, and 1-2 weeks for DHL Express Service delivery of international orders (on rare occassions, international delivery can take up to 4 weeks).

Local NZ orders may be split and dispatched as items become available. International orders will be dispatched once all items are ready to ship.

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